Question:
How do i set my Cue Points?

Answer:

1. Click one of the seek buttons ( << or >> ) to enter seek mode.
2. Once you do this you will hear the music stutter over and over, you can use the seek buttons to find your Cue Point.
3. After you have found your desired Cue point, select the cue bank you want to save it in by using the cue seek buttons below the cue button (when you press the right one it moves the cue bank from #1 - #26).
4. Once you have selected the desired bank, click the Cue button.

Question:
How do I Preview and Cue my next track without allowing the audience to hear?

Answer:
In order to Preview & Cue your tracks, your system will require 2 Sound Cards and you will need to ensure that your "Sound Settings" are set up properly in your "Preferences Settings".

Go to your "Preferences" settings and select "Headphones". This will output both decks and samples to a master output device selected by you. The monitor buttons will clone the audio output from their respective deck and send that audio to your headphone output selected by you. You have the option of using 2 soundcards (1 for master output and 1 for headphones) or you if you have a multi-channel sound card you can select "4.1 Card" and use front/rear channels for your Master/Headphone outputs.

Question:
Can I transfer my EpicVJ or EpicDJ "Activation Code" from one computer to another?

Answer:
Yes, you may transfer your Activation Code between computers. After your purchase, we will send you an Activation code that you may use immediately on your current computer. To transfer the licence between computers, simply...

1. De-Activate your Key from the current computer (going into the "Preferences" and selecting the "Info" tab, and then clicking on the "Deactivate" button)
2. Re-Activate your licence on a different computer (using the original Activation Key that we sent you on date of purchase.)

Question:
My laptop has only 1 soundcard. What can I do?

Answer:
Laptop users may use an External USB Soundcard (such as a Gigaport or Soundblaster).

Question:
Why can I see the Video in the "Preview Display", but it will not display on my "Main Display"?

Answer:
The preview displays allow you to preview what is playing on each deck. You can choose to output the "Preview Video Display" to the "Main Display" by turning ON the "Video Output A" and "Video Output B" buttons (or you can turn them off if you do not want to display them on the main display). Note: The output buttons are controlled for you automatically when "Auto Fade" is turned on.

Question:
Why does my secondary display (audience display) show a miror of my desktop and not the videos I am playing?

Answer:
There are couple of possible solutions (depending on your video card). The first, adjust your Windows display settings. > Right mouse click onto your desktop > depending if you are XP or Vista select "Personalize" or "Display settings" > Ajust your secondary monitor settings to "Extend the desktop onto this monitor". If that does not resolve your issue. Adjust your settings within your specific video-card preferences to "Extend the desktop onto this monitor".

Question:
What is the difference between the "Trial" and "Full" versions?

Answer:
The only difference is that the trial version will only run for a maximum of 30 minutes per session before it closes down. Also the trial version brings up reminder messages at random that let you know you are using a trial version. otherwise it is fully functional.